Privacy policy

This Privacy Policy explains how Chicory Home A may collect, use, disclose, retain, and protect personal information when you visit chicoryhomea.shop, create an account, place an order, contact us, subscribe to marketing, submit a review, or otherwise interact with the store.

This policy applies to information processed through the website and related customer-service activities. Third-party websites and services have their own privacy practices.

Information We May Collect

Depending on how you interact with the store, we may collect:

Contact information

Your name, email address, telephone number, billing address, shipping address, and other delivery information.

Order information

Products ordered, order number, transaction status, discounts, taxes, shipping method, delivery status, returns, refunds, customer-service communications, and warranty information.

Payment information

Payment method, billing status, transaction identifiers, fraud-screening results, and limited payment details supplied by the payment processor.

Full payment-card numbers are generally processed by Shopify and payment providers rather than stored directly by Chicory Home A.

Account information

Login credentials, account preferences, saved addresses, wish lists, and account activity.

Device and website information

IP address, browser type, device type, operating system, language, approximate location, referring page, pages viewed, links selected, timestamps, cookie identifiers, and website interaction data.

Communications

Emails, customer-service requests, reviews, survey responses, return evidence, photographs, and other information you choose to provide.

Fraud and security information

Information used to verify orders, identify suspicious activity, prevent misuse, enforce policies, and protect customers and the store.

Sources of Information

We may receive personal information:

• Directly from you

• Automatically from your browser or device

• From Shopify and installed Shopify applications

• From payment processors

• From shipping carriers and fulfillment providers

• From fraud-prevention and identity-verification providers

• From analytics and advertising providers

• From customer-service systems

• From publicly available sources where permitted by law

How We Use Information

We may use personal information to:

• Operate and improve the website

• Display products and remember preferences

• Process and verify orders

• Collect and reconcile payments

• Arrange shipping and delivery

• Send order, security, delivery, return, and refund communications

• Provide customer support

• Detect fraud, abuse, and security incidents

• Maintain transaction, tax, accounting, and compliance records

• Manage returns, warranties, recalls, and disputes

• Analyze website performance

• Personalize content where permitted

• Send marketing communications when allowed

• Enforce our policies and Terms of Service

• Establish, exercise, or defend legal claims

• Comply with legal obligations

Cookies and Similar Technologies

The website may use cookies, pixels, local storage, tags, and similar technologies.

These technologies may support:

• Shopping-cart and checkout functions

• Login and account security

• Website preferences

• Fraud prevention

• Performance and analytics

• Advertising measurement

• Personalized advertising where enabled and permitted

Browser controls may allow you to block or delete cookies. Blocking essential cookies may prevent parts of the website, cart, account, or checkout from functioning correctly.

Where required, the website will provide appropriate consent or preference controls.

Disclosure of Information

We may disclose personal information to service providers that help operate the business, including:

• Shopify

• Payment processors

• Hosting and technology providers

• Warehouses and fulfillment partners

• Shipping carriers

• Customer-service providers

• Analytics providers

• Advertising and marketing providers

• Fraud-prevention services

• Professional advisers

• Insurers

• Regulators and government authorities where required

These parties receive information according to the services they perform and their contractual or legal roles.

We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, investigate fraud, protect safety, enforce agreements, or complete a merger, financing, reorganization, sale, or transfer of business assets.

Sale Sharing and Targeted Advertising

Chicory Home A does not sell personal information for money.

However, certain disclosures involving advertising, analytics, cookies, or tracking technologies may be legally treated as a sale, sharing, or targeted advertising in some U.S. states.

Where applicable, customers may use the privacy preference controls provided on the website or contact mysofa.de@gmail.com to submit an opt-out request. We will also recognize qualifying browser-based preference signals, including Global Privacy Control, where legally required and technically applicable.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

• The duration of the customer relationship

• Order and warranty requirements

• Return and dispute periods

• Tax and accounting obligations

• Fraud-prevention needs

• Product-safety and recall records

• Legal limitation periods

• Consent and marketing preferences

• Security and system-backup requirements

Information may be deleted, anonymized, or aggregated when it is no longer reasonably required, subject to lawful exceptions.

Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information.

No website, database, transmission method, or storage system can be guaranteed completely secure. Customers should use unique passwords, protect account credentials, and notify us if they suspect unauthorized account activity.

U.S. State Privacy Rights

Depending on your state of residence and whether the applicable law covers Chicory Home A, you may have rights to:

• Confirm whether we process your personal information

• Access personal information

• Correct inaccurate information

• Request deletion

• Obtain a portable copy

• Opt out of certain sales, sharing, targeted advertising, or profiling

• Limit certain uses of sensitive personal information

• Appeal the denial of a request

• Receive equal service without unlawful discrimination

Legal exceptions may apply. For example, we may retain information needed to complete transactions, maintain records, prevent fraud, protect security, comply with law, or establish legal claims.

California Privacy Rights

Where the California Consumer Privacy Act applies, California consumers may have rights to know, access, correct, or delete certain personal information and to opt out of qualifying sale or sharing.

California consumers may also have the right to limit certain uses of sensitive personal information and to receive information about categories of collection, sources, purposes, and recipients.

To submit a request, email mysofa.de@gmail.com with the subject line “California Privacy Request.”

We may verify the request and may ask for information reasonably necessary to match the request to our records. An authorized agent may submit a request where permitted by law, subject to appropriate verification.

We will not unlawfully discriminate against a customer for exercising a privacy right.

Marketing Communications

Marketing emails may be sent where permitted by law. You may unsubscribe by using the link included in the message or by contacting mysofa.de@gmail.com.

We will honor valid email marketing opt-out requests within the legally required period. Opting out of marketing does not prevent necessary transactional messages about orders, payments, deliveries, returns, recalls, security, or customer-service requests.

Children

The website is intended for adults and is not directed to children under 13.

We do not knowingly collect personal information online from a child under 13 without legally required parental consent. If you believe a child has provided personal information improperly, contact mysofa.de@gmail.com.

International Processing

Service providers may process information in locations different from the customer’s state or country. Information may therefore be subject to the laws and lawful governmental requests of those locations.

Where legally required, appropriate contractual or organizational safeguards will be used.

Third-Party Websites

The website may contain links to third-party websites, social platforms, payment services, or other services. Chicory Home A does not control their privacy practices. Customers should review the applicable third-party privacy notices before providing information.

Privacy Requests

Submit privacy questions or requests to:

Email: mysofa.de@gmail.com
Website: chicoryhomea.shop

Please identify your state of residence and the right you wish to exercise. We may request reasonable verification and will respond according to the law that applies.

Policy Changes

We may update this Privacy Policy when business practices, technology, service providers, or legal requirements change.

The updated version will be posted with a revised effective date. Where required, additional notice or consent will be provided for material changes.