This Return and Refund Policy explains how chicoryhomea.shop handles voluntary returns, exchanges, damaged or incorrect items, cancellations, and refunds for purchases made through the website. It is intended to give customers a clear process before and after purchase. Product-specific conditions disclosed on a product page or during checkout also apply, but they do not reduce rights that cannot legally be waived.

7-day refund arrival commitment. Once a refund is approved, we will return the approved amount to the original payment method. The refunded money will be credited to that payment account and available to the customer no later than seven (7) calendar days after approval. We do not add a separate bank-processing period after those seven days. If the money has not arrived by the end of the seventh calendar day, contact us immediately so we can trace and resolve the payment.

1 Return window

Unless a different lawful condition was clearly disclosed before purchase, an eligible item may be requested for return within 30 calendar days after the carrier records delivery to the delivery address on the order. A return request sent after that period may be declined for a voluntary change of mind. This deadline does not shorten a separate right concerning defective, unsafe, counterfeit, materially misdescribed, or undelivered goods.

If an order arrives in more than one parcel, the return period for each item begins when that item is recorded as delivered. If tracking is unavailable or clearly inaccurate, we will use other reasonable delivery evidence. Contact us promptly if a parcel is marked delivered but cannot be located.

2 Return eligibility

To qualify for a voluntary return, the item must ordinarily meet all of these conditions:

· The request is submitted within the applicable return window.

· The item is unused, unworn, unwashed, unaltered, uninstalled, and free from odor, stains, scratches, pet hair, or customer-caused damage.

· The item is returned with all components, accessories, manuals, labels, security seals, and original packaging that were supplied with it.

· The customer can provide the order number or another reasonable proof of purchase from this website.

· The item is sent only after return authorization and to the authorized return address provided by us.

We may reasonably inspect a returned item to confirm its identity and condition. Opening outer shipping packaging only to inspect the goods does not by itself make an item ineligible. Any deduction or refusal will be based on the actual condition, missing value, or a clearly disclosed lawful restriction, and we will explain the reason.

3 Items that cannot be voluntarily returned

The following categories are not eligible for a voluntary change-of-mind return when the restriction is lawful and was clear before purchase:

· Personalized, engraved, custom-made, or made-to-order goods.

· Perishable goods, living goods, or products that deteriorate rapidly.

· Gift cards, downloadable products, digital content already supplied, and completed services.

· Opened personal-care, hygiene-sensitive, health-sensitive, or sealed goods that cannot safely be resold.

· Products identified as final sale before purchase, except where the item is defective, unsafe, counterfeit, or materially different from its description.

· Used, installed, altered, washed, contaminated, incomplete, or customer-damaged products.

A non-returnable classification does not remove any remedy required by applicable consumer, warranty, or product-safety law. If an excluded item arrives defective, damaged, unsafe, or materially incorrect, follow the problem-reporting process below.

4 How to request a return

1. Email mysofa.de@gmail.com before sending anything. Include the order number, the item to be returned, the reason for the request, and the preferred resolution.

2. For damage, defect, missing parts, or an incorrect item, include clear photographs of the item, packaging, shipping label, and relevant condition when reasonably available.

3. Wait for our written return authorization and return instructions. The authorization may include a return reference, label, carrier instruction, or other routing information.

4. Pack the authorized item securely with all included components. Remove or cover unrelated labels and place the return reference inside or on the parcel as instructed.

5. Send the parcel within 14 calendar days after authorization and retain the carrier receipt and tracking number until the case is complete.

Do not send a return without authorization. An unauthorized parcel may be delayed, rejected, or sent to the wrong location. Authorization confirms only that we will receive and inspect the item; it is not final refund approval.

5 Return shipping and risk in transit

For a voluntary change-of-mind return, the customer is responsible for return shipping unless we agree otherwise in writing. Use a trackable service and adequate packaging. The customer remains responsible for the parcel until it is received at the authorized return location. We do not require premium shipping, but we may decline responsibility for a parcel that cannot be tracked or is damaged because it was packed inadequately.

When the return is caused by our confirmed error, including a wrong item, material shipping damage, or a qualifying defect, we will provide a prepaid method or reimburse reasonable authorized return-shipping costs. Do not pay an unusually high shipping charge without written approval. Duties, customs charges, address-correction fees, and other customer-caused costs are not refundable unless required by law.

6 Damaged defective missing or incorrect items

Inspect the delivery as soon as reasonably possible. Report visible damage, a wrong item, missing components, or a suspected defect to mysofa.de@gmail.com with the order number and available supporting information. Prompt notice helps us preserve carrier and supplier evidence, but a short reporting preference does not override a longer non-waivable legal or warranty right.

Depending on the circumstances, available stock, and applicable rights, we may offer replacement, repair, exchange, refund, missing-part shipment, or another appropriate remedy. Do not use an item that appears unsafe. Keep the item and packaging while we provide instructions, unless immediate disposal is necessary to prevent harm and is documented where reasonably possible.

7 Exchanges

An exchange depends on eligibility and stock availability. The fastest option may be to return the original item and place a separate order after the return is approved. We will not substitute a materially different item without the customer's agreement. Any price difference, tax difference, or shipping charge will be explained before an exchange is completed.

8 Order changes and cancellations

A cancellation or address-change request should be sent to mysofa.de@gmail.com as soon as possible. We cannot guarantee a change after fulfillment has begun. If the order has shipped, the customer may need to use the return process. If we cancel an unshipped paid order, the full amount for the canceled goods, including applicable charges allocated to those goods, will be refunded to the original payment method.

When an online order cannot be shipped within the promised time, applicable federal rules may require a delay notice, an opportunity to consent to the delay, or cancellation and a prompt refund. Our seven-calendar-day refund arrival commitment applies to an approved cancellation refund and is intended to meet or exceed the applicable seven-working-day timing for covered third-party payment refunds.

9 Inspection and approval

We aim to inspect an authorized return within three business days after it is recorded as received. We will email the customer when the inspection is complete and state whether the refund, exchange, or other remedy is approved. If more information is reasonably needed, we will identify it. A return will not be left unresolved merely because internal processing is incomplete.

If the return is not approved, we will explain the material reason and, where practical, provide supporting photographs or inspection details. The customer may reply with relevant evidence for a second review. Any lawful option to have the goods sent back may require payment of reasonable shipping costs in advance.

10 Refund amount

An approved refund includes the purchase price and applicable sales tax for the approved item. Original outbound shipping is refunded when the return results from our error or when required by law. Original outbound shipping is generally not refundable for a voluntary change of mind. If an order-level discount applies to several items, the refund will reflect the proportional discount allocated to the returned item.

We do not charge a separate restocking fee for an eligible return. To the extent permitted by law, a refund may be reduced only for documented lost value caused by use, damage, missing parts, alteration, contamination, or another condition beyond what was reasonably necessary to inspect the item. We will disclose and explain any deduction before completing the refund.

11 Refund method and seven day arrival

Approved refunds are returned to the original payment method. Store credit, gift cards, discount codes, or replacement goods will not be substituted for a money refund unless the customer affirmatively chooses that option and the substitution is lawful. If the original payment method cannot technically receive the refund, we will contact the customer promptly to arrange a lawful equivalent method.

The approved refund must arrive within seven (7) calendar days after approval. Day one is the calendar day after we send the approval notice. If the seventh day falls on a weekend or holiday, we will initiate the refund early enough for it to be credited by that seventh day. This seven-day period is the total customer-facing arrival time, not merely our internal processing time.

If the approved amount is not visible by the deadline, check the original payment account and then contact mysofa.de@gmail.com or +1 281-719-3528 with the order number and refund approval. We will trace the transaction and correct any failure without requiring the customer to begin a new return request.

12 Late or missing returns and refunds

If return tracking shows no movement, contact the carrier first and then send us the tracking details. If our records show that an authorized return was received but no decision was issued within the inspection period, contact us for escalation. If we cannot locate a received parcel, we may request the carrier receipt, tracking history, package weight, or other reasonable evidence.

For a missing approved refund, contact us before filing a payment dispute when practical so we can correct the issue quickly. This request does not waive or extend any deadline the customer has with a card issuer, bank, payment service, regulator, or court.

13 Gifts bundles and promotions

A gift purchaser may request a refund to the original payment method. A gift recipient who does not control that method may request an exchange or store credit where offered, subject to verification and applicable law. For bundles, buy-one-get-one offers, free gifts, or quantity discounts, the customer may need to return all linked items or accept a recalculated refund reflecting the value of items kept.

14 Refused unclaimed and undeliverable parcels

A parcel refused without authorization, left unclaimed, or returned because of an incomplete or incorrect customer address is not automatically treated as an approved return. After the parcel is received and inspected, we will contact the customer. Any refund may exclude reasonable non-recoverable shipping, carrier, customs, or address-correction charges caused by the customer, except where prohibited by law.

15 Abuse fraud and account security

We may use reasonable measures to prevent return fraud, including order verification, serial-number comparison, package-weight review, and confirmation of the original purchaser. We may refuse a fraudulent request, a substituted item, an empty parcel, or a return involving altered identifiers. These controls will be applied proportionately and will not be used to deny a legitimate consumer right.

16 Legal rights

This policy provides a voluntary return process in addition to rights that may apply under federal, state, or local law. Nothing in it excludes or limits a non-waivable right relating to defective goods, warranties, deceptive practices, product safety, nondelivery, unauthorized charges, or another protected matter. If a policy term conflicts with mandatory law, the mandatory rule controls to the extent of the conflict.

Return and refund rules may differ by state. We will apply a more protective mandatory rule when it governs the transaction. California customers should review the policy before purchase; California law includes disclosure requirements for retailers that limit refunds, credits, or exchanges in specified circumstances.

17 Policy changes

We may update this policy for future purchases to reflect operational, product, payment, or legal changes. The version displayed when an order is placed will generally govern that order unless a later version is more favorable to the customer or a change is legally required. Material changes will not be applied retroactively to reduce an already accrued right.

18 Contact and authorized return address

Contact us before mailing any return. The address below is used only for a return that we have authorized. A return sent elsewhere may not be received or processed.

Contact item	Company information
Website	chicoryhomea.shop
Email	mysofa.de@gmail.com
Customer service	+1 281-719-3528
Business address	14403 BURGOYNE RD, HOUSTON, TX 77077
Authorized return address	14403 BURGOYNE RD, HOUSTON, TX 77077
Return telephone	+1 281-719-3528